#Wow iguard software#

People who cannot tolerate such drugs need different alternatives. Like other statin drugs, it can cause muscle problems. I read up about the side effects of Vytorin and was not surprised to learn that my body is still intolerant of statin drugs, no matter what the name.' 'When my Vytorin prescription expired, I forgot to refill it in time, and the doctor screwed up the refill to the pharmacy. My vision got bad, my memory was shot, and I couldn't speak without being laughed at because I sounded like a mental case. I used it and didn't even see the train coming. I explained I wanted no statins because my last experience was so bad. Two weeks later, when I called for my medical records so I could go somewhere else, the office was shocked that I didn't want to return to their care. I called the doctor and left a message, but I never heard back from him. I couldn't get my prescription filled right away after it expired, and while I waited I started to feel better with each passing day. 'Before the Crestor prescription ran out, I was miserable, with severe muscle pain in my joints, legs and arms, and a severe hip pain that required shots. I was really in my late 30s, very active and healthy - biking, hiking and walking. At the follow-up, I was put on an arthritis drug to help with the sudden joint pain. One reader reported: 'I was diagnosed with high cholesterol and put on Crestor. It can be very frustrating for patients when doctors don't take their symptoms seriously. Fewer than half had been warned of this side effect by their physicians. Approximately 40 percent of the 100 participants questioned reported experiencing muscle pain and weakness. The Web site recently surveyed its members. These are recognized complications of statins, but too often physicians fail to mention these side effects. They can cause severe muscle pain and weakness.

#Wow iguard software#

Patrick Brown is President of IntraNext Systems, a Denver based CTI Company that specializes in integration and PA-DSS software for contact centers.Unfortunately, these highly effective medications have some serious drawbacks. How many times have you provided PII data and wondered who heard it, where does it get processed, and who has access to it? Every company should ask those questions for their customers and tirelessly seeking new measures to “interrupt risk, not the call”. The net result is improved customer confidence since they don’t have to verbalize their sensitive information. Live agents can remain on the phone and engaged with the customer increasing first call resolution and improving call handle times. DTMF capture can eliminate the need for quality monitoring call recording pause-and-resume. There are products on the market today (like IntraNext’s iGuard) that not only help companies with PCI compliance, but give the customer peace of mind as they enter PII data on their phone and the data (SSN, DOB, CC info) is masked and can’t be seen by live agents. Customer service in contact centers will continue to be a key point of differentiation for businesses. As ecommerce continues to explode, so will the need for live agents. Many improvements have been designed with contact center conveniences in mind, not the peace of mind of the customer or the customer service level delivered to customers. Advances in the last 18 years haven’t mastered true security of PII while delivering live agent customer service to customers. Interactive-Voice Response (IVR) and Computer-Telephony Integration (CTI) systems have been refined and there have been advances in Dual-Tone-Multi-Frequency (DTMF) capture. We have new legislation and compliance standards, nonetheless some companies are still using outdated technology. Back then the lack of automation was detrimental to the experience.įlash forward 18 years and we are still working diligently as an industry to improve automation, but in today’s environment information security has become paramount. I was then transferred a second time – requiring me to yet again provide my PII. I did receive my balance and opted to be connected to a live agent. I was recently asked about new trends and security measures in the call center industry as it applied to Personally Identifiable Information, or as we in the industry refer to it, simply as PII.Īs I pondered the question, it reminded me of a blog post I wrote for Forbes exactly 18 years ago today titled “Are Your PCs and phones still not talking?” In that article I talked about an experience of when I called my credit card company to retrieve my balance.